Welcome to Healiph. We are committed to providing high-quality, dermatology-inspired skincare products. If you are not fully satisfied with your purchase, please review our policy below.

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1. Eligibility for Returns

We accept returns only under the following conditions:

• The product received is damaged or defective
• The product delivered is incorrect
• The order is incomplete or missing items

Return requests must be raised within 48 hours of delivery.

To be eligible for a return:

• The product must be unused and unopened
• It must be in original packaging with all labels intact

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2. Non-Returnable Items

Due to hygiene and safety concerns, the following items are not eligible for return:

• Opened or used products
• Products without original packaging
• Items purchased during sale or promotional offers

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3. Refund Policy

Once your return request is approved:

• Refunds will be processed within 5–7 business days
• The amount will be credited to your original payment method

For Cash on Delivery (COD) orders:

• Refunds will be processed via Bank Transfer or UPI

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4. Replacement Policy

If your product is damaged, defective, or incorrect:

• You are eligible for a free replacement
• Replacement will be processed subject to product availability

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5. Return Process

To initiate a return, please follow these steps:

1. Contact us at support@healiph.com
2. Share your order details along with clear images of the issue
3. Our team will review your request within 24–48 hours
4. Once approved, we will arrange a pickup or provide further instructions

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6. Order Cancellation

• Orders can be cancelled before dispatch only
• Once the order is shipped, cancellation is not possible

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7. Contact Information

For any queries or support, please reach out to us:

• Email: support@healiph.com
• Phone/WhatsApp: 8959882303

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8. Our Commitment

At Healiph, we strive to deliver safe, effective, and gentle skincare solutions. Your satisfaction and trust are our top priorities.