Thank you for shopping with Healiph. We aim to deliver your orders quickly, safely, and efficiently.
1. Order Processing Time
- All orders are processed within 1–2 business days
- Orders are not processed on Sundays or public holidays
- Once your order is processed, it will be dispatched for delivery
2. Shipping Time
Estimated delivery timelines:
- Standard Shipping: 3–7 business days
- Delivery time may vary depending on your location
📌 Remote or rural areas may require additional time.
3. Shipping Charges
- Free shipping may be available on selected orders or offers
- Otherwise, shipping charges will be calculated at checkout
4. Order Tracking
- Once your order is shipped, you will receive a tracking link via SMS/Email
- You can track your order in real-time using the provided link
5. Delays in Delivery
While we strive to deliver on time, delays may occur due to:
- Weather conditions
- Courier partner issues
- High order volume
- Unforeseen circumstances
In such cases, we appreciate your patience and understanding.
6. Incorrect Address / Failed Delivery
- Please ensure your shipping details are accurate
- If delivery fails due to incorrect address or unavailability, re-shipping charges may apply
7. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:
- Contact us within 48 hours of delivery
- Share your order details along with clear photos (if applicable)
- We will investigate and provide a replacement or resolution
8. Contact Us
For any shipping-related queries, reach out to us:
- Email: support@healiph.com